FurnishedNow facilitates bookings between guests and the property manager or owner who operates the apartment, suite, or property you see on our platform. Each manager sets their own cancellation, modification, and refund terms, so the policy that applies to your reservation is the one communicated by that property manager.
We encourage you to read the specific cancellation policy that is linked on every listing and included in your reservation confirmation. Policies vary by manager, rate type, length of stay, and season, and they can change at any time, so verifying the latest terms before you book ensures you understand your responsibilities.
The property manager’s cancellation policy appears:
If anything is unclear, contact the manager directly through the information included in your confirmation or reach out to us at info@furnishednow.com and we will help relay the inquiry.
Because the property manager owns the reservation, they also administer any cancellation, modification, or refund requests. We pass the request to the manager and they reply with the policy-allowed timeline, fees, and any paperwork. In most cases, refunds, if any, are issued by the manager and subject to their banking cycle.
Certain rates are explicitly marked as non-refundable or prepaid. Those rates offer a lower price in exchange for an irreversible cancellation posture. Once booked, these reservations cannot be cancelled or refunded unless the property manager stipulates otherwise.
If you need to change your travel dates, the property manager’s policy will determine if they can adjust the reservation, if a penalty applies, and how much of your paid amount transfers to a new stay. Submit the request as soon as possible, since availability and pricing may shift.
Our Customer Experience team is happy to clarify the policy you were told or confirm what the manager disclosed, but we cannot override the property manager’s own terms. Contact us at info@furnishednow.com if you need guidance.
Last updated: February 8, 2026